TruLight Texas Privacy Policy www.trulighttexas.com Effective Date: February 21, 2026 | Last Updated: February 21, 2026 TruLight Texas ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.trulighttexas.com, contact us, or engage our lighting installation services. Please read this policy carefully. By using our website or services, you consent to the practices described herein. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services and contact us to discuss your concerns. 1. Information We Collect We collect information in the following ways: 1.1 Information You Provide Directly When you request a quote, schedule a consultation, enter into a service agreement, or contact us, you may provide: • Full name and property address • Email address and phone number (including mobile number) • Billing address and payment information • Details about your property, lighting preferences, and project requirements • Communications you send us via email, phone, text, or web forms 1.2 Information Collected Automatically When you visit www.trulighttexas.com, we may automatically collect certain technical data, including: • IP address and general geographic location • Browser type, operating system, and device information • Pages visited, time spent on pages, and referring URLs • Cookie data and similar tracking technologies (see Section 6 for details) 1.3 Information from Third Parties We may receive information about you from third-party sources, such as referral partners, review platforms, or payment processors, only to the extent necessary to provide our services and process transactions. 2. How We Use Your Information TruLight Texas uses the information we collect for the following purposes: • To respond to your inquiries, provide quotes, and schedule consultations or installations • To perform and manage lighting installation, warranty service, and maintenance • To process payments and send invoices, receipts, and billing communications • To send appointment reminders, project updates, and scheduling notifications • To send SMS messages and other communications you have opted into (see Section 5) • To improve our website, services, and customer experience • To send promotional offers, seasonal announcements, and service updates (with your consent) • To comply with legal obligations and enforce our Terms of Service • To protect the safety and security of our customers, employees, and business 3. Legal Basis for Processing Where applicable law requires a legal basis for processing personal data, TruLight Texas relies on one or more of the following: • Contract: Processing is necessary to fulfill a service agreement with you or to take steps at your request prior to entering into an agreement • Legitimate Interests: Processing is in our legitimate business interests, such as improving our services, preventing fraud, and communicating with customers • Consent: You have provided explicit consent, such as when opting into SMS messaging or promotional communications • Legal Obligation: Processing is necessary to comply with applicable laws or regulatory requirements 4. Cookies & Tracking Technologies Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files placed on your device that help us: • Remember your preferences and improve site functionality • Understand how visitors navigate and interact with our website • Measure the effectiveness of marketing campaigns You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain areas of our website. We do not use cookies to track you across unaffiliated third-party websites. 5. Information Sharing & Disclosure TruLight Texas does not sell your personal information. We only share your information in the limited circumstances described below. 5.1 Mobile Information Sharing We do not sell, rent, or share your mobile phone number or SMS opt-in information with thirdparty marketers. Your phone number will only be used by TruLight Texas to send SMS messages related to our services, support, and offers you have opted into. Mobile opt-in data and consent records are treated as confidential and are not transferred, licensed, or disclosed to any outside party for their own marketing or commercial use. SMS communications are governed by our SMS Messaging Terms & Conditions, which form part of our Terms of Service. 5.2 Service Providers & Vendors We may share limited personal information with trusted third-party service providers who assist us in operating our business. These may include: • Payment processors and financial institutions for billing and transaction purposes • Scheduling and project management software providers • SMS and email communication platforms used to deliver messages you have opted into • Website hosting, analytics, and IT support providers All third-party service providers are contractually required to use your information solely to perform services on our behalf and are prohibited from using your data for their own purposes. We require these partners to maintain appropriate security standards. 5.3 Legal Compliance & Protection We may disclose your personal information if required to do so by law, or in the good-faith belief that such action is necessary to: • Comply with a legal obligation, court order, subpoena, or governmental request • Protect and defend the rights or property of TruLight Texas • Prevent or investigate possible wrongdoing in connection with our services • Protect the personal safety of our customers, employees, or the public 5.4 Business Transfers In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy. 6. SMS Communications If you have opted into SMS communications from TruLight Texas, the following additional terms apply. These terms are provided in summary here; our full SMS Messaging Terms & Conditions are incorporated into our Terms of Service. • You may opt out of SMS messages at any time by replying STOP, CANCEL, QUIT, or UNSUBSCRIBE to any message • Message and data rates may apply based on your carrier plan • Mobile carriers are not liable for delayed or undelivered messages • SMS messaging is available to individuals aged 18 and older only • We do not share your mobile number or opt-in status with third-party marketers For full SMS terms including use cases, opt-out instructions, and carrier disclaimers, please refer to Section 15 of our Terms of Service at www.trulighttexas.com/terms-of-service. 7. Data Retention TruLight Texas retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically: • Customer and project records are retained for a minimum of 7 years to comply with Texas business record requirements and to honor warranty obligations • Payment and billing records are retained as required by applicable financial regulations • Marketing and communication preferences are retained until you opt out, after which we promptly update our records • Website analytics data is retained in aggregated, anonymized form for up to 2 years When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures. 8. Data Security TruLight Texas implements reasonable and industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include: • Secure (HTTPS/SSL) data transmission on our website • Restricted access to personal information on a need-to-know basis • Secure storage and handling of payment information through PCI-compliant processors • Employee training on privacy and data handling best practices While we take your data security seriously, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to take steps to protect your personal information as well. 9. Your Rights & Choices Depending on your location and applicable law, you may have the following rights regarding your personal information: 9.1 Access & Correction You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information. To do so, please contact us using the information in Section 12. 9.2 Deletion You may request that we delete your personal information. We will honor such requests to the extent required by law and to the extent practicable, subject to our need to retain certain records for legal, warranty, and business compliance purposes. 9.3 Opt-Out of Marketing You may opt out of receiving promotional emails or SMS messages at any time by: • Clicking the unsubscribe link in any marketing email • Replying STOP to any SMS marketing message • Contacting us directly at the information listed in Section 12 Note: Even if you opt out of marketing communications, we may still send you transactional or service-related messages (such as appointment confirmations or warranty notices) that are necessary to administer your account or fulfill our service obligations. 9.4 Do Not Track Our website does not currently respond to Do Not Track (DNT) browser signals. We do not track users across third-party websites for advertising purposes. 10. Children’s Privacy Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information. If you believe we may have collected information from a child under 13, please contact us immediately. 11. Third-Party Links Our website may contain links to third-party websites, social media platforms, or partner pages. These external sites operate under their own privacy policies, which may differ from ours. TruLight Texas is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. 12. Changes to This Privacy Policy TruLight Texas reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this policy and post the revised policy at www.trulighttexas.com/privacy-policy. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If changes materially affect how we use your personal information, we will make reasonable efforts to notify you directly. 13. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how TruLight Texas handles your personal information, please contact us: TruLight Texas Website: www.trulighttexas.com Email: [email protected] Phone: (214) 551-8609 Mailing Address: 12700 Hillcrest Rd, Ste 240, Dallas, TX 75230-2033 We will respond to all privacy-related inquiries within 10 business days. © 2026 TruLight Texas. All rights reserved. This Privacy Policy does not constitute legal advice. TruLight Texas recommends consulting a licensed Texas attorney for guidance specific to your situation.